Residential Property Management
At Shelter we provide a single-source management approach that is rather simple – provide exemplary service to our residents, and in return, protect your property and optimize your return. Shelter protects your investment with uncompromising focus. Through the utilization of technology, we believe we are a perfect management partner creating value for residents and property owners.
At Shelter, we understand owners’ expectations, because we are owners ourselves. Our objective is to maximize net operating income while maintaining and preserving the physical asset.
You can count on our community knowledge and expertise to provide all-inclusive property management services including:
Marketing & Leasing
Shelter understands that occupancy is the key to meeting an owner’s financial objectives. We carefully balance occupancy with rental rates to optimize the financial performance of your property. With customized advertising and marketing plans, our marketing strategy remains nimble to respond to market changes.
Revenue Management/Expense Control
Revenue management and expense control go hand in hand. Shelter carefully balances optimizing occupancy with rental rates. In addition, we continuously evaluate a property’s revenue opportunities.
Equally important is our focus on expense control. Shelter lives by a simple rule – we don’t mind spending money on behalf of our owners, but we hate wasting it. We challenge our staff to continually ask two simple questions. “Why?” and “What if?”. Why do we do what we do, and what if we did it differently to add more value.
Shelter’s staffing philosophy continues to evolve. With the utilization of technology, Shelter continues to evaluate staffing opportunities that lower property costs while enhancing our team’s skill set.
Our teams are experts in federal (Fair Housing), state and local landlord/tenant laws and property management. We strive to hire talented individuals that focus on managing properties to create value for residents and property owners.
The best way to financial success at a property is through its residents. Shelter is driven to use technology to simplify a resident’s life. Whether it is online payments or maintenance requests, Shelter looks for ways to keep residents connected.
In addition, onsite staff is the foundation to successful resident relationships. Customer service and resident resolution is a key performance metric for our team.
While the basics of property management have not changed for years, the execution of those processes has. Shelter continues to evaluate and implement technology tools that meet the demands of all our managed properties. Through the utilization of Yardi, Shelter can provide cost-effective business and financial solutions to enhance property performance.
The best part is – we have the flexibility to tailor a technology strategy for your specific property.
When it comes to maintenance, Shelter is focused on proactively maintaining each property it manages to minimize the risk of significant and uncontrollable deferred maintenance issues. In fact, Shelter created a roving maintenance team to be the first call made for after-hours emergency issues. Shelter’s licensed technicians significantly reduce expensive third-party maintenance costs.
Our roving and on-site property management teams are ready to manage situations that arise any time of the day.
With more than 15 years of experience, our compliance team is prepared to manage the many intricacies and regulatory requirements associated with subsidized and affordable housing apartments.
Shelter accounting platform is driven by Yardi, a fully integrated property management software, which provides industry leading property reporting capabilities. Accurate and timely reporting is a priority. Our accounting team can tailor comprehensive monthly reporting packages to meet the needs of owners and their lenders.